Have you ever tried to pick the fastest line at the grocery store only to find out that you picked the wrong line? I had this happen to me this weekend but it didn’t have to be that way.
Essentially, the delay in my line was because of a price problem with a bag of peaches. Happens all the time, right?
The story goes like this. the cashier calls the produce section to get the price which we found was $1.99. Yup, one twoonie. This took all of about five minutes. No big deal except the other lines is flying right now.
The problem occurred when the cashier tried to input the product. No go, can’t find the product listed at that price. Okay, so we need to override the price in the system. Ah, but we need a manger to do that! Another three or four minutes.
I understand that $2 is a chunk of change when multiplied by thousands but I truly believe that those who work for you will generally try to do good for the company. Given the right training and power they will make good decisions. So, Mangers, CEOs and big cigars please give your line people some power and the training to use it wisely. Your customers will be happier for it.